Privacy Policy
Privacy Disclaimer Policy for Sjhadaes Luxury Kids Bath Products
Effective Date: 30-12-2024
Sjhadaes Luxury Kids Bath Products (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Disclaimer Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sjhadae.com (the “Site”) or interact with us. We adhere to the principles and requirements of the Protection of Personal Information Act, 4 of 2013 (“POPIA”) in South Africa.
1. Information We Collect:
We may collect the following types of personal information from you:
Directly Provided Information: This includes information you provide when you:
Make a purchase: Name, delivery address, email address, contact number, payment details (note: payment information is handled by our payment gateway and not directly stored by us)
Create an account: Username, password, contact details.
Contact us: Name, email address, contact number, details of your inquiry.
Subscribe to our newsletter: Email address.
Participate in surveys or promotions: As applicable, information requested for the particular activity.
Automatically Collected Information: When you visit our Site, we may automatically collect certain information about your device and browsing behaviour, such as:
IP address
Browser type and version
Operating system
Pages you visit
Date and time of access
Cookies and similar tracking technologies (see our Cookie Policy below).
Third Party Information: We may receive information from third-party service providers (e.g., delivery services, payment processors), but we ensure these third parties adhere to similar data protection practices as required under POPIA.
2. How We Use Your Information:
We use your personal information for the following purposes:
Order Fulfillment: To process your purchases, fulfill orders, arrange for deliveries, and handle any related matters.
Account Management: To create and manage your user account.
Customer Support: To respond to your inquiries, requests, and complaints.
Communication: To send you updates, promotional materials, newsletters (if you have opted in), and important information regarding your orders or our products.
Website Improvement: To analyse website usage, improve functionality, and personalize your experience.
Legal Compliance: To comply with applicable legal and regulatory obligations.
3. Disclosure of Your Information:
We may share your personal information with the following parties:
Service Providers: Third-party service providers that assist us with website hosting, payment processing, delivery, marketing, and other essential functions. These service providers are contractually obligated to protect your information in line with POPIA.
Legal Authorities: Where we are required to do so by law or in connection with legal proceedings, we may share your information with competent authorities.
Business Transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred to a third party as part of that transaction.
Within our group: For internal administrative and business purposes within Sjhadaes Luxury Kids Bath Products.
With Your Consent: Where you have given us consent to do so.
4. Security of Your Information:
We are committed to protecting your personal information and implement reasonable technical and organizational measures to secure it against unauthorized access, use, alteration, or disclosure. These measures include:
Secure servers and data storage
Encryption technology
Access controls
Regular security assessments and updates
5. Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
6. Your Rights:
Under POPIA, you have the following rights regarding your personal information:
Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: You can request that we delete your personal information, subject to certain conditions and limitations.
Right to Object: You can object to the processing of your personal information on certain grounds.
Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You can request that we transmit your personal information to you or a third party in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa (www.justice.gov.za/inforeg/).
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookie Policy:
Our website uses cookies to enhance your browsing experience. These are small files stored on your computer that collect data about your activity on our website. We use cookies for functionality, analytics, and user personalization. You can control cookie settings in your browser but please be aware that disabling certain cookies might affect functionality of the website. By using our Site, you consent to our use of cookies as outlined.
8. Links to Other Websites:
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their respective privacy policies.
9. Changes to this Policy:
We may update this Privacy Disclaimer Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
10. Contact Us:
If you have any questions or concerns about this Privacy Disclaimer Policy or our privacy practices, please contact us at:
Email: info@sjhadae.com
Phone: 072 409 6803
Address: Lawrie Street, Elardus Park, Pretoria
